Terms & Conditions

Order Confirmation & Deposits

A 50% non-refundable deposit is required to confirm your order for the given date/time (unless specified otherwise). Your order will not be confirmed until the deposit is received. The remaining owed must be transferred within 5-10 business days before pick up, or cash on pick up. Full payment is also able to be paid upfront. If the order is being confirmed within 10 business days, full amount must be paid.

Cancellations

Cancelling you order will result in the loss of deposit paid. If the cancellation is made within the 10 business days before order date, the full order payment is non-refundable. To postpone to a different date, a minimum of 10 business days notice is required, you are not guaranteed to be able to book for the new date. There can be no changes to your postponed order details.

Pick up & Delivery

Pick up is from the TCCS address. Please bring someone with you to pick up cake orders. I always recommend having someone hold the cake for the journey. Pick up times are allocated with 15 minute strict time slots. Please be on time for your pick up as there are often other pick ups/deliveries organised before & after. Delivery is available depending on other orders on the same day & distance to the location. Delivery times are generally half hour time slots, these are estimated times and we will be in contact with you on the day to give a more accurate time. Delivery is always recommended for wedding cakes, multi-tier cakes and tall cakes.

Damages

At TCCS we will assist in ensuring your cake is in great condition and stored appropriately before pick up. We will also provide you with care instructions for your order. We take no responsibility for damages made after pick up or delivery.

Design

We want to get your custom cake creation as you have envisioned for your special event. Please feel free to send through images of a cake similar to what you would like. However these will only be used as inspiration and I cannot replicate others or my previous work. This also means all cakes are uniquely made for you!

Allergies

Gluten free, dairy free & vegan cupcake options are offered at TCCS. We do understand the importance of allergies and only suitable ingredients will be used in your cupcakes. However we cannot guarantee that there will be no cross contamination or traces of other non-suitable ingredients in our products. Please keep this in mind before ordering.
Please also be advised that we are NOT a nut free, gluten free or vegan kitchen.
For all serious allergies I do NOT recommend ordering from TCCS.

Hire

If the client’s event runs later than the designated and confirmed pick up time, the client will be charged $25 an hour for every hour the event runs late.

The client will provide a $150 (or amount confirmed) cash bond to the supplier on delivery of the decor/equipment. This $150 (or amount confirmed) cash bond will be returned to the client once the decor/equipment has been retrieved in the same condition as delivery.

The client accepts all responsibility for damages and/or injuries caused when hiring the equipment.

The client will be charged the $150 cash bond if any of the hired decor/equipment is damaged or excessively dirty. The client will be charged the full cost of any item that is lost or not returned.

Dog Cakes/ Pupcakes

Designs
The images used on the website are of previously made cakes. Your design may differ.

Dog Ingredients & Allergy Disclaimer

All ingredients included in the dog cakes are listed on the TCCS website. If you have specific questions regarding your dogs health, allergies, dietary requirements and the suitability of our products, please talk to your veterinary practitioner before purchasing a cake through TCCS. We are not professionals in pet health and encourage you to talk to your vet before introducing new foods/treats. All treats are made with HUMAN-GRADE ingredients (yes you can try it too!).

How much do I feed my dog?
These cakes are TREATS. Always feed your dog in moderation and never leave them unattended with any cake products.

PAYMENT OF YOUR DEPOSIT IS CONSIDERED AN AGREEMENT TO ALL TERMS & CONDITIONS. T’S & C’S ARE SUBJECT TO CHANGE WITHOUT NOTICE.